Politique de remboursement

To make sure we provide the best prices and to protect our customers, our policy is that ALL SALES ARE FINAL.

But we do acknowledge that at times there may be some returns / refunds that are justified. If you bring back the product in the first 24 hours following the purchase, and our budtenders determine that you meet at-least one of the criteria below, you may be eligible for a return / refund.

• Expired products(example: expired)
• Defective products (example: pre-loaded vape pen or cartridge doesn’t work)
• Products officially recalled by Health Canada, or the licensed producer themselves
• Products sold in error (example: incorrect product sold, over/undersold, product not received)

Products Sold In Error

For products sold in error, only unopened, unaltered, unused products with the excise stamp intact that have no signs of visible tampering may be returned with a receipt.

Please note that to process the return, you will need to provide your original receipt, or a copy of your bank statement for the purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Any Other Questions ?

You can always contact us for any return / refund questions at info@vipcannabis.ca.