Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably be associated with you.

Depending on how you interact with us, we may collect the following categories of personal information:

• Contact information, including your name, billing address, shipping address, phone number, and email address.
• Payment information, including payment card details, billing information, payment confirmations, and transaction-related details.
• Account information, including your username, password, preferences, and account settings.
• Order and transaction information, including products you browse, add to cart, purchase, return, exchange, or cancel, as well as your purchase history.
• Communications, including information you share when you contact customer support or otherwise communicate with us.
• Device and technical information, including your browser type, device information, IP address, network connection, and similar identifiers.
• Usage information, including how you interact with and navigate our Services.

How We Collect Information

We may collect personal information from the following sources:

• Directly from you, such as when you place an order, create an account, contact us, or otherwise submit information to us.
• Automatically through the Services, including through your device, cookies, pixels, and similar technologies when you browse or interact with our website.
• From service providers, where they collect or process personal information on our behalf to support the Services.
• From partners and other third parties, where permitted by applicable law.

How We Use Personal Information

Depending on your interaction with us, we may use personal information to:

• Provide and improve the Services, including processing payments, fulfilling orders, arranging shipping, managing your account, and personalizing your shopping experience.
• Communicate with you, including responding to customer service requests and sending service-related notices.
• Send marketing and promotional communications, including emails, text messages, and advertising, where permitted by law.
• Maintain security and prevent fraud, including detecting, investigating, and responding to fraudulent, illegal, unsafe, or malicious activity.
• Comply with legal obligations, including responding to valid legal requests and enforcing our policies and terms.

How We Share Personal Information

We may share personal information in the following circumstances:

• With Shopify, payment processors, fulfillment partners, shipping providers, analytics providers, cloud service providers, customer support tools, and other vendors that help us operate the Services.
• With advertising and marketing partners to help us promote our products and measure campaign performance, where permitted by law.
• When you direct us to share information with third parties, such as through social media integrations or delivery-related requests.
• Within our corporate group or with affiliated entities, where applicable.
• In connection with a business transaction, legal obligation, law enforcement request, dispute, or to protect our rights, users, or Services.

Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to power and improve the Services, including information related to your access to and use of our store.

Information you submit through the Services may be shared with Shopify and with service providers engaged by Shopify, including providers located in other countries. We may also use certain Shopify features that help us improve store performance, personalize experiences, and support marketing efforts.

To learn more about how Shopify handles personal information, please review the Shopify Privacy Policy and the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate the website, remember your preferences, understand how visitors use the Services, measure marketing performance, and improve the user experience.

You can usually control cookies through your browser settings. Please note that disabling certain cookies may affect how the Services function.

Third-Party Links

Our Services may include links to third-party websites or platforms. If you follow those links, you should review their privacy policies and terms. We are not responsible for the privacy, security, or content practices of third-party websites or services.

Children’s Privacy

Our Services are not intended for children or minors under the legal age in their jurisdiction, and we do not knowingly collect personal information from them. If you believe a minor has provided us with personal information, please contact us so we can review and address the issue.

Security and Retention

We use reasonable safeguards designed to protect personal information, but no method of transmission or storage is completely secure. We recommend that you do not send sensitive information through unsecured channels.

We retain personal information only as long as needed for the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have rights relating to your personal information, subject to applicable law. These may include the right to access, correct, or delete certain personal information.

• Access — You may request access to personal information we hold about you.
• Correction — You may request that we correct inaccurate personal information.
• Deletion — You may request that we delete personal information in certain circumstances.
• Portability — You may request a copy of certain personal information in a portable format, where applicable.
• Marketing preferences — You can unsubscribe from promotional emails at any time using the unsubscribe link in the message. We may still send non-promotional communications relating to your orders or account.

To exercise your rights, contact us using the details below. Depending on the nature of your request, we may need to verify your identity before responding.

Complaints

If you have a complaint about how we handle your personal information, please contact us first so we can try to resolve it. Depending on where you live, you may also have the right to contact the appropriate privacy or data protection authority.

International Transfers

Your personal information may be transferred to, stored in, or processed in jurisdictions outside your province, territory, or country of residence, including by Shopify or service providers that support the Services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, legal requirements, or regulatory developments. When we do, we will update the “Last updated” date shown above.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us at admin@vipcannabis.ca or by mail at 410 Hespeler Rd, B3, Cambridge, ON, N1R 6J6, Canada.