Terms of service

OVERVIEW
Welcome to VIP Cannabis! The terms “we”, “us” and “our” refer to VIP Cannabis. VIP Cannabis operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated, legal cannabis shopping experience (the “Services”). VIP Cannabis is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (the “Terms”), together with any policies referenced herein (including our Privacy Policy and Refund Policy), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as eligibility, responsible use, warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you confirm that you are legally permitted to purchase cannabis in your jurisdiction and that you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the legal age to purchase cannabis in your province or territory of residence (19 years of age or older in Ontario) and that you will not use the Services to purchase cannabis for, or provide cannabis to, anyone under that legal age.
To use the Services, including browsing our online store or purchasing products, you may be asked to provide certain information, such as your name, date of birth, email address, and billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete and that you have all necessary rights to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person. You must notify us immediately of any suspected unauthorized access to your account.

SECTION 2 – OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, colors, packaging, and appearance may differ from how they display on your device due to screen settings and other technical factors.
We do not warrant that the appearance, potency, effects, or overall experience of any cannabis products or accessories purchased by you will meet your expectations or be identical to any descriptions, strain information, terpene profiles, or imagery presented online. Individual experiences with cannabis can vary significantly.
All product descriptions, including THC/CBD content, strain information, and availability, are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any products that we offer to any person, household, geographic region, or jurisdiction, on a case‑by‑case basis.

SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase the products selected in compliance with applicable cannabis laws. VIP Cannabis reserves the right to accept or decline your order, in whole or in part, for any reason at its discretion. Your order is not accepted until VIP Cannabis confirms acceptance. We must receive and successfully process your payment before your order is accepted.
We may cancel or refuse an order, including where we suspect a breach of these Terms, potential diversion to minors, non‑compliance with quantity limits, or other conduct that may contravene applicable law. If we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund/Returns Policy [LINK] and applicable cannabis regulations. Cannabis products are generally final sale except where required by law or where we determine, in our discretion, that a return is appropriate (for example, in the case of damaged or defective product).
You represent and warrant that your purchases are for your own personal use and not for resale, unlawful export, or distribution to any person under the legal age for cannabis in your jurisdiction.

SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, duties, or other applicable charges.
Prices posted in our online store may be different from prices offered in physical stores or in other channels. We may offer, from time to time, promotions that affect pricing and that are governed by terms separate from these Terms. If there is a conflict between promotional terms and these Terms, the promotional terms will govern for that promotion.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store and to promptly update your information so that we can complete your transactions and contact you as needed. You represent and warrant that: (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorized to use such payment method, (iii) charges incurred by you will be honored by your payment provider, and (iv) you will pay all charges incurred by you at the posted prices, including all applicable taxes and fees.

SECTION 5 – SHIPPING, DELIVERY, AND AGE VERIFICATION
Delivery options, service areas, and associated fees will be presented at checkout and are subject to change in accordance with applicable regulations and carrier availability. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather, customs processing, regulatory checks, or events outside our control.
Where required by law, cannabis orders must be received by a person who has reached the legal age for cannabis in the delivery jurisdiction and may require presentation of valid, government‑issued photo identification at the time of delivery or pickup. If acceptable age verification cannot be provided, the order may not be released and may be returned or cancelled in accordance with applicable law and our policies.
Risk of loss and title for products pass to you when the order is transferred to the carrier or, in the case of local delivery, when the order is tendered to you or your designated recipient at the delivery address, subject to any mandatory rules under applicable law.

SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by VIP Cannabis, its affiliates or licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non‑commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent, except as may be expressly permitted by law. Except as expressly provided herein, nothing in these Terms grants you a license or other rights under any patent, trademark, copyright, or other intellectual property of VIP Cannabis, Shopify, or any third party. All rights not expressly granted are reserved by VIP Cannabis.
VIP Cannabis names, logos, product and service names, designs, and slogans are trademarks of VIP Cannabis or its affiliates or licensors. Shopify’s names, logos, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control.
You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third‑party tools.
Any use by you of optional tools offered through the Services is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the terms on which tools are provided by the relevant third‑party providers. New features or tools that we introduce in the future will also form part of the Services and be subject to these Terms.

SECTION 8 – THIRD‑PARTY LINKS
The Services may contain materials and hyperlinks to websites or services provided or operated by third parties, including embedded third‑party functionality. We are not responsible for examining or evaluating the content, policies, or accuracy of any third‑party materials or websites.
If you decide to access third‑party sites, you do so at your own risk. We are not liable for any harm or damages related to your access or use of any third‑party websites, or your purchase or use of any products, services, resources, or content on such sites. Please review the third party’s policies and practices before engaging in any transaction. Complaints, claims, concerns, or questions regarding third‑party products or services should be directed to the third‑party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
VIP Cannabis is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with VIP Cannabis. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and VIP Cannabis, including any injury, damage, or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with VIP Cannabis.

SECTION 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may also be subject to Shopify’s privacy policies, which can be viewed here.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify and its service providers in other jurisdictions. Please review our Privacy Policy [LINK] for more details on how we, Shopify, and our partners handle your personal information.

SECTION 11 – FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty‑free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial purposes, subject to applicable law (including, where relevant, marketing restrictions under cannabis laws).
You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback, where required; and (iii) your Feedback complies with these Terms. We may, but have no obligation to, monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Services is inaccurate at any time without prior notice (including after you have submitted your order), subject to applicable law.

SECTION 13 – PROHIBITED USES
You may access and use the Services for lawful purposes only and in accordance with applicable cannabis laws and regulations. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose, including any activity that would breach cannabis legislation or age‑restriction requirements; (b) to violate any international, federal, provincial, state, or local laws, rules, or regulations; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, or intimidate any person; (e) to transmit false or misleading information, including about the legal status, health effects, or risks of cannabis; (f) to send or upload any material that does not comply with these Terms; (g) to transmit any unsolicited advertising or promotional material (spam, chain letters, etc.); (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or that we determine may harm VIP Cannabis, Shopify, or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other malicious code; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others except as permitted by law and our policies; (d) use automated means (including robots, spiders, scrapers, AI agents, or similar tools) to access the Services in violation of our Agent terms; or (e) interfere with, bypass, or circumvent the security or access‑control features, robot‑exclusion headers, or other measures we employ to protect the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 – AGENTS
14.1 This section (“Agent Terms”) applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. “Agent” means any software or service that takes autonomous or semi‑autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person’s device, without direct supervision.
14.2 No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with the Services if we have requested that the Agent refrain from accessing, using, or interacting with any Service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request’s user agent string: “Agent/[agent name]”; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by mimicking human behavior or circumventing CAPTCHAs or other measures intended to distinguish human use; (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer; and (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 – TERMINATION
We may terminate these Terms or your access to the Services (or any part thereof) at any time in our sole discretion, with or without notice, including where we believe you have breached these Terms or applicable law. You will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes and is not medical, legal, or professional advice. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. Consumption of cannabis carries risks and possible health effects, and you should consult a healthcare professional if you have questions about whether cannabis is appropriate for you.
EXCEPT AS EXPRESSLY STATED BY VIP CANNABIS, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON‑INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR‑FREE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL VIP CANNABIS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless VIP Cannabis, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, or expenses (including reasonable attorneys’ fees) arising out of or related to: (1) your breach of these Terms or any documents they incorporate by reference; (2) your violation of any law or the rights of a third party; or (3) your access to or use of the Services or products.
We will notify you of any indemnifiable claim, provided that our failure to promptly notify you will not relieve you of your obligations except to the extent you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non‑monetary obligations from you without your consent (not to be unreasonably withheld). You agree to cooperate in the defense of indemnified claims.

SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. Such determination will not affect the validity and enforceability of any remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us on this site or in respect of the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including prior versions of the Terms). Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT
You may not delegate, transfer, or assign these Terms or any of your rights or obligations under them without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 22 – GOVERNING LAW
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the province of Ontario and the federal laws of Canada applicable therein. You and VIP Cannabis consent to the exclusive jurisdiction of the courts located in the province where VIP Cannabis is headquartered, except where a different jurisdiction is required by applicable consumer‑protection law.

SECTION 23 – HEADINGS
The headings used in these Terms are included for convenience only and will not limit or otherwise affect their interpretation.

SECTION 24 – CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page.
We reserve the right, at our sole discretion and subject to applicable law, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will provide notice of any material changes as required by law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION
Questions about these Terms should be sent to us at admin@vipcannabis.ca.
Our contact information is:
VIP Cannabis
admin@vipcannabis.ca
410 Hespeler Rd, B3, Cambridge, ON, N1R 6J6, Canada